Contact Us

Whether you've spotted something out of date on a review, want to ask about how we rank crypto casinos, or have feedback on our coverage of new crypto casinos, we want to hear from it. This page explains what we can help with, what we can't, and the best way to reach us.

What we can help with

• Corrections — if a bonus term, coin list, or licensing detail on one of our reviews looks outdated or wrong
• General feedback on our rankings, methodology, or the way we cover new crypto casinos
• Questions about how a page or comparison was put together
• Media or partnership enquiries related to the site's content

What we can't help with

BTC Casinos is an independent review and comparison site — we are not a casino operator, payment processor, or customer support desk for any of the brands listed on this site. That means we're not able to help with:

• Deposits, withdrawals, or account issues at a specific casino — these need to go to that operator's own support team, usually reachable via live chat on their site
• Identity verification or KYC requests tied to an individual casino account
• Disputes over bonus terms, wagering requirements, or account closures — again, these sit with the operator, not with us
• Legal or tax advice — for questions about the legal status of crypto gambling in your state, or how gambling winnings and crypto gains should be reported, speak to a qualified attorney or tax professional

If you're dealing with a payout delay or account dispute, check the terms and conditions page on the casino itself first, since most offshore operators list a direct support channel there.

Before you reach out about a specific casino

A lot of the questions we get are already answered on our review pages. If your question is about supported coins, withdrawal limits, or whether a site accepts no-KYC play, the individual reviews for options like BetPanda, CoinPoker Casino, or Cryptorino usually have the detail already broken out. If your question is about how gambling laws apply in your state, our Responsible Gambling page and the terms pages of individual operators are a better starting point than contacting us directly, since we can't give legal guidance on your specific situation.

How our reviews stay independent

We earn revenue when readers click through to a casino from our site and sign up. That commercial relationship never decides where a casino ranks — commission is not a factor in our editorial scoring, and operators cannot pay to improve their position or remove a fair criticism. If you think a review reads more like marketing than an honest assessment, tell us. That's exactly the kind of feedback that helps us keep the site useful.

A note on responsible gambling

If you or someone you know is struggling with gambling, that's not something a contact form can fix, but help is available. The National Problem Gambling Helpline (1-800-GAMBLER) offers confidential support, and our Responsible Gambling page lists tools and resources, including the fact that offshore crypto casinos don't always offer the same self-exclusion options or player protections as state-regulated operators. Please reach out to the helpline directly rather than waiting on a reply from us.

Who this site is for

BTC Casinos is built for adults aged 18 or over — or 21 and over where a specific site or state requires it — who are researching crypto casinos available to US players. We don't verify age or eligibility ourselves; that responsibility sits with the individual casino and with each reader to confirm before signing up anywhere. For more on who we are and how we approach reviews, see our About Us page, and for the legal terms covering use of this site, see our Terms and Conditions.

Response times

We read every message that comes in, though as an independent review team we can't guarantee a same-day reply. Enquiries about factual corrections or licensing details tend to get prioritized, since keeping the site accurate matters more to us than answering general feedback quickly. If your message is urgent and related to an active gambling problem, please contact the National Problem Gambling Helpline instead of waiting on us.